Your Privacy Matters at cxcrikex

Last updated: 1 January 2026  |  Version 2.1  |  Effective immediately for all registered accounts

This Privacy Policy ("Policy") describes how cxcrikex ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "Player", "User") who visit, register with, or otherwise use cxcrikex. This Policy forms part of the wider agreement between you and cxcrikex and should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By creating an account or continuing to use cxcrikex, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform immediately.

1. Data We Collect

cxcrikex collects personal data in the following categories, depending on how you interact with the Platform:

1.1 Registration Data

When you open a player account, we collect the information you provide directly, including:

• Full legal name
• Date of birth (to verify you are aged 18 or above)
• Residential address (city, district, division — Bangladesh)
• Email address
• Mobile phone number (including bKash or Nagad registered number)
• Chosen username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations, we may request additional documents including:

• Copy of national identity card (NID) or passport
• Proof of residential address (utility bill, bank statement)
• Proof of payment method ownership (bKash or Nagad account confirmation screenshot)
• Selfie photograph for liveness verification, where applicable

1.3 Transaction Data

We record financial transaction data associated with your account, including deposit amounts, withdrawal requests, bonus crediting and wagering records, and transaction timestamps. Payment method identifiers (such as the last four digits of a card or a partial bKash number) may be stored for fraud prevention and reconciliation purposes. We do not store full payment credentials on our servers.

1.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you use the Platform, including:

Data Type	Examples	Purpose
Device information	Device type, operating system, browser version	Platform compatibility, fraud detection
IP address	IPv4/IPv6 address, approximate geolocation	Security, access control, jurisdiction checks
Session data	Login timestamps, session duration, pages visited	Responsible gaming monitoring, UX improvement
Game activity	Games played, bet history, win/loss records	Account management, bonus eligibility, AML compliance
Communications data	Live chat transcripts, support ticket content	Customer service quality, dispute resolution

2. How We Use Your Data

cxcrikex processes your personal data for the following lawful purposes:

2.1 Account Management and Service Delivery

We use your registration and transaction data to create and manage your player account, process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, apply bonuses and promotions, provide access to casino games and cricket betting markets, and respond to your customer support enquiries.

2.2 Identity Verification and Fraud Prevention

KYC data and transaction records are used to verify your identity, confirm that you are aged 18 or above, and detect and prevent fraud, money laundering, and other financial crimes. This processing is necessary for the legitimate operation of a responsible gaming platform.

2.3 Responsible Gaming Compliance

We monitor gameplay patterns, session duration, deposit frequency, and loss amounts in order to identify signs of problem gambling behaviour. Where such patterns are detected, our responsible gaming team may reach out to offer support, apply automatic limits, or suggest self-exclusion options. This processing is conducted in the interests of player welfare and is a core part of our commitment to responsible gaming.

2.4 Legal and Regulatory Obligations

We may process and retain your personal data to the extent required to comply with applicable laws, anti-money laundering regulations, and lawful requests from competent authorities. Where we are legally required to disclose your information, we will do so only to the extent necessary and in accordance with applicable legal procedures.

2.5 Platform Improvement and Analytics

Aggregated and anonymised usage data is used to analyse platform performance, understand player behaviour trends, improve game offerings, and optimise the overall user experience on cxcrikex. This analytics processing does not identify individual players.

2.6 Marketing Communications

If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), BPL and IPL betting promotions, and new game launches. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe option in any marketing email we send.

3. Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. cxcrikex uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the Platform.

3.2 Types of Cookies We Use

• Essential cookies: Required for basic Platform functionality, including keeping you logged into your session and maintaining your preferences. These cannot be disabled without affecting Platform usability.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform, which pages are most visited, and where errors occur. This data helps us improve the Platform over time.
• Security cookies: Used to detect and prevent fraudulent account access, CSRF attacks, and other security threats.
• Responsible gaming cookies: Used to track session duration and trigger reminders or alerts related to your responsible gaming settings.

3.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of cxcrikex, including logging into your account. cxcrikex does not use third-party advertising cookies or retargeting technologies on its Platform.

4. Data Sharing & Third Parties

cxcrikex does not sell or rent your personal data to third parties under any circumstances. We may share your data only in the following limited and controlled circumstances:

4.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary transaction data with authorised payment processors operating bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard). These processors are contractually bound to handle your data securely and may not use it for any purpose other than completing your transaction.

4.2 Game Providers

To facilitate gameplay, certain session identifiers and account status information are shared with our game technology partners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers do not receive your full identity or payment information — only the data necessary to establish and authenticate your gaming session.

4.3 Identity Verification Services

We may use authorised third-party KYC verification services to assist in the verification of your identity and age. These providers process your verification documents strictly for the purpose of identity confirmation and are bound by strict data processing agreements.

4.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally compelled to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to persons.

5. Data Security

cxcrikex implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• TLS/SSL encryption for all data in transit between your browser or device and our servers.
• Encrypted storage of sensitive data fields including passwords (hashed using bcrypt), KYC document scans, and payment identifiers.
• Access controls restricting internal access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits and vulnerability assessments conducted by our internal security team.
• Intrusion detection systems monitoring for unusual access patterns or potential breaches in real time.
• Two-factor authentication available for player accounts to add an extra layer of login security.

Despite our best efforts, no system is entirely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cxcrikex will notify affected players as promptly as practicable and take all reasonable steps to contain and remediate the incident.

6. Data Retention

cxcrikex retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Our standard retention periods are as follows:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years post-closure	Legal obligation, AML compliance
KYC verification documents	Duration of account + 5 years post-closure	Regulatory requirement
Transaction records	7 years from transaction date	Financial record-keeping obligation
Game activity logs	3 years from last activity	Responsible gaming, dispute resolution
Support communications	3 years from last interaction	Quality assurance, dispute resolution
Marketing preferences	Until opt-out or account closure	Consent-based processing

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Data subject to ongoing legal proceedings or regulatory investigations may be retained beyond standard periods until the matter is resolved.

7. Your Privacy Rights

As a player based in Bangladesh using cxcrikex, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account profile, or contact support for assistance.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Please note that this right is subject to our legal retention obligations — we may not be able to delete data that we are legally required to retain.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being investigated.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time by contacting our support team. Objections to processing conducted on legal or regulatory grounds may be subject to limitations.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to us, where processing is based on your consent or the performance of a contract.

To exercise any of the above rights, please contact our data privacy team by email at: support@cxcrikex. We will acknowledge your request promptly and respond fully within 30 days. We may need to verify your identity before processing any data rights request.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

cxcrikex reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. When we make material changes to this Policy, we will update the "Last updated" date at the top of this document. For significant changes that affect your rights, we will notify registered players via email or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how cxcrikex handles your personal data. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

8.2 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way cxcrikex handles your personal data, please do not hesitate to contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: support@cxcrikex

Our support team is available in English, seven days a week, and will acknowledge all privacy-related communications within 2 business days.